Support for Digital Nomads and Remote Workers with Location-Specific Issues
Let’s be real for a second. The dream of working from a beach in Bali or a café in Lisbon?...
Customer Support
Implementing Asynchronous Video Support for Complex Troubleshooting
Let’s face it — troubleshooting is rarely straightforward. When a user’s system is on the fritz, or a piece of...
Leveraging Customer Support Data for Product Development and Feature Prioritization
You know that feeling when you're building a product roadmap? It's a mix of excitement and, let's be honest, a...
Turning Support Tickets into Your Secret Product Roadmap
Let's be honest. For most teams, customer support is a cost center. A necessary drain on resources, a fire to...
The role of AI co-pilots in augmenting human support agent workflows
Let’s be honest. The life of a customer support agent is tough. You’re juggling a dozen conversations, digging through knowledge...
Designing Support Systems for Products with a Strong Sustainability or Circular Economy Focus
Let’s be honest. Selling a product designed to last a decade is a fundamentally different game than selling one meant...
The Role of AI Co-pilots in Augmenting Human Support Agents
Let’s be honest. The job of a customer support agent is tough. You’re juggling a dozen chats, digging through knowledge...
Developing a Customer Health Score System for Proactive Retention and Support
You know that sinking feeling. The one you get when a previously happy customer—someone you thought was locked in—suddenly cancels...
Creating a Scalable System for Collecting and Acting on Customer Feedback Across All Touchpoints
Let’s be honest. Most companies know they should listen to their customers. They send a survey here, monitor a social...
Developing a Customer Community Strategy for Peer-to-Peer Support and Advocacy
Let’s be honest. Your support team is amazing, but they can’t be everywhere at once. And your marketing is great,...
