Designing Support Systems for Products with a Strong Sustainability or Circular Economy Focus
Let’s be honest. Selling a product designed to last a decade is a fundamentally different game than selling one meant...
Customer Support
The Role of AI Co-pilots in Augmenting Human Support Agents
Let’s be honest. The job of a customer support agent is tough. You’re juggling a dozen chats, digging through knowledge...
Developing a Customer Health Score System for Proactive Retention and Support
You know that sinking feeling. The one you get when a previously happy customer—someone you thought was locked in—suddenly cancels...
Creating a Scalable System for Collecting and Acting on Customer Feedback Across All Touchpoints
Let’s be honest. Most companies know they should listen to their customers. They send a survey here, monitor a social...
Developing a Customer Community Strategy for Peer-to-Peer Support and Advocacy
Let’s be honest. Your support team is amazing, but they can’t be everywhere at once. And your marketing is great,...
Leveraging Conversational Analytics from Support Chats for Product Development
Your support team is sitting on a goldmine. Honestly, it’s probably one of the most underused assets in your entire...
Creating Inclusive Support Experiences for Neurodiverse Customers
Let's be honest. Customer support can be a minefield. For neurodiverse individuals—people with ADHD, autism, dyslexia, Tourette's, and other neurological...
The integration of AI co-pilots in human-driven support workflows
Think about the last time you called a support line. You know the drill: long hold times, repeating your issue...
Turning Complaints into Compost: How Customer Support Fuels Sustainable Product Development
Let’s be honest. For most companies, the customer support inbox is a source of dread. A digital folder filled with...
Creating a Support Content Ecosystem with Interactive Guides and Dynamic Knowledge Bases
Let’s be honest. The old way of doing customer support—static FAQ pages, dense manuals, and endless email threads—just doesn't cut...
