Creating a Scalable System for Collecting and Acting on Customer Feedback Across All Touchpoints
Let’s be honest. Most companies know they should listen to their customers. They send a survey here, monitor a social...
Customer Support
Developing a Customer Community Strategy for Peer-to-Peer Support and Advocacy
Let’s be honest. Your support team is amazing, but they can’t be everywhere at once. And your marketing is great,...
Leveraging Conversational Analytics from Support Chats for Product Development
Your support team is sitting on a goldmine. Honestly, it’s probably one of the most underused assets in your entire...
Creating Inclusive Support Experiences for Neurodiverse Customers
Let's be honest. Customer support can be a minefield. For neurodiverse individuals—people with ADHD, autism, dyslexia, Tourette's, and other neurological...
The integration of AI co-pilots in human-driven support workflows
Think about the last time you called a support line. You know the drill: long hold times, repeating your issue...
Turning Complaints into Compost: How Customer Support Fuels Sustainable Product Development
Let’s be honest. For most companies, the customer support inbox is a source of dread. A digital folder filled with...
Creating a Support Content Ecosystem with Interactive Guides and Dynamic Knowledge Bases
Let’s be honest. The old way of doing customer support—static FAQ pages, dense manuals, and endless email threads—just doesn't cut...
The Integration of AI Co-pilots and Human Agents in Complex Support Workflows
Let’s be honest. The world of customer and technical support is getting… well, complicated. The problems people bring are layered,...
Developing Accessibility-First Support Protocols for Disabled Customers
Let's be honest. For years, customer support has often felt like a one-size-fits-all maze. A maze built for people who...
Mental Health and Burnout Prevention for Support Agents: A Survival Guide
Let's be honest. Being a support agent is a tough gig. You're the front line, the human face of a...
